The Ghana Telecommunications Chamber has reported technical issues with their submarine network cables, which the chamber blames for the mass network challenges nationwide.
Many network service users complained of what appeared to be either a major network challenges across their various network providers.
In a statement dated 14th March, 2024, the chamber explained that the challenges were due to the submarine cables either being down or working on limited capacity.
“This is impacting internet, data and Voice over IP (VoIP) services of the members of the Chamber; the Mobile Network Operators and the Data Service Providers to varying degrees. As a result, customers and subscribers are currently experiencing service challenges,” it stated.
An apology was issued to the general public assuring them of an ongoing investigation to resolve the issue as swiflty as possible.
See statement below.
Prominent network service providers such as Telecel and MTN have also issued the general public apologies over the disruption in the service provision. Similar to the chamber’s claims, the network giants attributed the disruptions to deep sea cables which were not functioning adequately; they assured the public that resolution will take place as they work with their international partners to make it happen.
Concurrently, there have been reports suggesting what appears to be a mass network disruption across the African continent, with reports citing West Africa and Central Africa as the major sufferers in this instance. South Africa has also reported the issue, attributing the situation to disruptions in the network cables.
Meanwhile, students at the University of Ghana have shared their plight from the disruptions. In engaging with UniversNews, the disruptions have led to many having unsent messages and others being unable to access the internet for their personal needs.
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Story by: Dei Josephine Nana Efua | univers.ug.edu.gh
