MTN Ghana responds to case of illegal withdrawals on its Mobile Money platform

Sika Togoh
2 Min Read

MTN Ghana through its subsidiary, MobileMoney LTD has responded to reports of an illegal withdrawal performed on the mobile money wallet of one of its customers (name withheld) which has gone viral on social media and causing fear and panic amongst the subscribers of the Telecoms giant.

In a statement released today, April 15, the company revealed that its internal checks and investigations prove that the act was not done through any internal actions but rather through social engineering acts perpetrated by fraudsters.

The viral social media post of the alleged incident claims that MTN Ghana’s internal security mechanism on its Mobile money platform failed to secure the accounts of subscribers, which has drawn widespread concerns from the general public.

The release further enforces the continued efforts of management of the company to safeguard the accounts of all its customers and the sanctity of financial data in the database of the company.

According to Management, the issue in question revolves around the customer unknowingly sharing sensitive personal details of her account to internet  scammers.

“Our internal investigations of this situation reveals an instance of social engineering on the account of the said lady by scammers purporting to be staff of the company  which leads to an individual sharing sensitive personal information like a Personal Identification Number (PIN), password or verification link with scammers”.

The statement concludes by admonishing customers of the company to be wary of such actions by persons claiming to be workers of MTN and asks them to call the official lines of the call centre before volunteering any such sensitive information to any third parties, which will not be requested on any occasion by authorized staff of MTN Ghana.

 

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